Wondering what all is included? And if your space is big enough? Check out our most frequently asked questions listed below. Please give us a call if your question isn’t listed below 805.225.4605.
A: Set up is included. We assess a delivery fee if you’re located outside of the Atascadero/Templeton immediate area.
A: Yes, we’ll deliver anywhere in SLO county. But please be aware that due to the extra labor and fuel costs, travel fees can be quite high. Please call our office for a current quote.
A: Our rental prices are our Daily Rates. We charge based on a calendar day, not 24 hour window. By default, we set up between 8am-9am on the day of your event. We’ll pick up either the night of your event between 5pm-9pm or the following morning. We’ll coordinate with you the exact pickup time. These are our defaults but we are totally flexible and can accommodate your party needs!
A: Yes! The jump will be clean when you get it. Slo Bounce Co cleans and disinfects after every rental.
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That’s why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy-duty cords.
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost.
A: Venmo, Cash, or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. Our Venmo username is @slo-bounce-co. Search under Businesses in Venmo and look out for our Pineapple logo.
A: Check out the Refund and Safety Policies page accessible in the footer of the website for the full cancellation policy.
The basic overview is that your $50 deposit is fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 1-7 days prior to your rental, we will hold your deposit as a raincheck that is good for 1 year. Once our team has arrived at your venue on the day of your event, full payment is due. This policy applies for cancellation due to poor weather in addition to other reasons for cancellation.
A: Yes all orders require a $50 Venmo or Credit Card deposit. They are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good for 1 year.
A: Our inflatables range from 13ft to 36ft. Please note the space required for each jump as some are VERY big and require extra space. The dimensions are listed next to each item on the Rentals page. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower, which extends about 4-5 additional feet from the back of the unit. Also, it can’t rub against walls or trees as this may damage the jump. The dimensions listed with each jump does not include the space needed for stakes etc. Please account for the extra space needed when you measure your space. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can’t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
A: Yes. Check out our Refund and Safety Policies page accessible in the footer of the website. There is also a link in your receipt once you’ve ordered or you may contact our office. The receipt is provided by email as soon as you book.
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don’t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.