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Refund and Safety Policies

HomeRefund and Safety Policies

1. Cancellation Policy

The Slo Bounce Co Cancellation Policy is as follows:

  • 8+ Days Before Event: Should you need to cancel for any reason, your deposit is fully refundable if you cancel your order at least 8 days prior to your rental date.
  • 1-7 Days Before Event: If you cancel between 1-7 days prior to your rental, the deposit is no longer refundable. The deposit is held as a raincheck that is good for 1 year.

This policy applies for all cancellations excluding weather. The effective cancellation date is the date in which our team receives your cancellation notice in writing. 

If the weather forecast shows rain or poor weather, you can cancel in 1-7 days before your event and receive a full refund of your deposit. Once our team is in route to your venue on the day of your event, the deposit is no longer refundable. Slo Bounce Co reserves the right to cancel rentals due to poor weather at its sole discretion.

2. Safety and How to Checklist

This Safety and How to Checklist will give you an idea of what to expect when operating one of our units. Our team will bring a physical copy of this checklist upon delivery. It is included here for your reference.

  • I have been shown how inflatable is secured.
  • I have been shown how to turn on/off the blower.
  • In the event of high winds or storms, I have been instructed to get all participants off the unit and unplug the motor and extension cord from the power outlet. Do not resume use until adverse weather conditions have ceased.
  • I understand the unit will be anchored initially by the Slo Bounce Co team and the anchors must not be removed during the period of use. I will never attempt to relocate, adjust or service a blower other than turning it on and off.
  • I have been instructed to not allow any horseplay, flips, wrestling, or any other unsafe activities both in and around the inflatable.
  • I understand that adult (18 years old & up) operators must be provided to watch the games at all times.
  • I have been advised that children of the same size or age group only may use the unit(s) at any given time, no adults and children at the same time.
  • The maximum number of riders of each group that should play in the unit at one time is 6 riders or a Maximum Weight of 600 lbs – 100 lbs./ea patron; Rider height requirements: Minimum Height – 36”; Maximum Height – 60”.
  • All Inflatables should be securely anchored and fully inflated before any riders are allowed to enter.
  • I agree to remove any person from the inflatable who is violating posted rules of operation.
  • I have received both written and verbal instruction on the safe operation of inflatable and agree to follow all safety rules.
  • Do not install inflatables near a pool.
  • Under no circumstances is climbing on the exterior of the inflatable allowed.
  • I will always follow the manufacturer’s guidelines located on the unit itself.

I have been advised of the following…

  1. SUPERVISION by a qualified attendant is required at all times 
  2. REMOVE shoes, eyeglasses and any sharp objects.
  3. NO open flames near any inflatable unit(s)
  4. NO food, drinks, gum, pets or silly string
  5. Somersaults, diving, wrestling, rough play and flips are prohibited
  6. DO NOT allow children to jump onto or off the unit(s)
  7. When renting a slide, children should go down the slide FEET FIRST ONLY, one rider at a time for each lane.
  8. Check anchors regularly during play to ensure they remain securely in the ground when using unit(s) outdoors.
  9. EXIT immediately if the unit begins to lose air.

3. Rental Agreement Contract

Renters (that’s you!) will receive a copy of this Rental Agreement Contract at the end of the booking process. A link to the official contract will be included by email with the ability to digitally sign. 

We’ve included the Rental Agreement Contract on this page for your easy reference.

TERMS OF LEASE

In addition to the terms below, and the operation guidelines on each rented item, the Lessee (customer) agrees to supervise the operation of any rented item and further agrees that if the item is damaged that he/she will reimburse Slo Bounce Co LLC for the full price to fix the damage and/or the full replacement value of the rented item.  Before signing this contract, Lessee agrees that he/she has read the entire contract, has agreed to all terms and conditions herein, and has had all questions he/she may have answered to the Lessee’s full satisfaction and understanding.

Delivery/Operation/Payments:  To address specified by Lessee. Lessee grants Slo Bounce Co LLC and its employees/contractors, the right to enter said property for the delivery and return of the rented equipment at approximate times. All payments must be made at the time of delivery.  No refunds will be made after the equipment has been delivered. For jumpers, the lessee agrees to provide one electrical outlet rated at 115 volts with 20 amperes capacity per motor unit within 50 feet of each unit. No electrical cords are to be used. If the blower stops or the air pressure is low, remove all users immediately, and then check on the problem.  Air tubes in the rear of the unit should be tied securely to the blower or tied off to prevent air from escaping.  The electrical cord should be plugged into an outlet and be the only thing operating on that electrical circuit.  Circuit breakers should also be checked.

General Rules for Safe Operation:   Units must be operated over a smooth, compatible surface such as grass or hard top surface. The unit may NOT be operated on rough surfaces such as rocks, brick, glass, or any jagged objects. Unit cannot be moved by lessee after placed by Slo Bounce Co LLC employees/contractors.  Unit MUST BE properly anchored prior to use. Unit will be anchored initially by Slo Bounce Co LLC employees/contractors and the anchors MUST NOT be removed during the period of use. Never attempt to relocate, adjust or service a blower. Never use during high winds, gusty winds, thunderstorms, or lightning.  The unit can turn over in high winds, even if anchored, and this could result in severe injuries to the users.  Do not resume use until adverse weather conditions have ceased. Always follow the manufacturer’s guidelines located on the unit itself. 

Additional Safety Rules:  Before entering the unit, have the users remove their shoes, eyeglasses, belt buckles, and any sharp objects.  Never play, jump or enter a partially inflated/deflated unit. Never allow the users to climb or play on the outside or inside walls of the unit, columns, netting or roof of unit.  Always follow the number of riders and rules posted on the unit itself.  Do not plug or unplug the motor repeatedly as this will cause the unit to burn up and you will be responsible for any resulting damage.  Always have an adult present, who has reviewed and understands both this contract and the rules posted on the unit itself, who can supervise the riders. Never allow the users to be unsupervised in or around the unit. Never allow more users than the maximum number of users per age group as described within this lease and on the unit itself.  Never place a hose or water on or into the unit unless authorized by Slo Bounce Co LLC. Do not allow horseplay on, in, or around the unit. Always follow the directions for use on the unit itself. Only children of the same age group are to play on the unit at the same time.

Additional Terms of Lease:  Slo Bounce Co LLC is not responsible for bad weather, disruption of electrical service and/or unfavorable conditions that may arise and no charges or fees will be reimbursed as a result. Absolutely no silly string or similar items, such as but not limited to, food, drinks, confetti, foam, or trash, in or around the unit at any time.  Silly string and like objects will cause permanent damage to the unit and the Lessee will be responsible for the full replacement value of the rented unit and/or assessed a $75.00 cleaning fee if the unit is determined not to be permanently damaged. Lessee agrees not to operate the unit(s) in a manner contrary to this contract and the rules of use on each unit. If the Lessee operates the unit(s) in a manner contrary to the contract and rules of use on each unit, and the unit is damaged, Lessee agrees to pay the cost or repair or full replacement value of any damaged equipment or unit. 

Lessee agrees that the equipment leased is for Lessee’s own use and said equipment is not be loaned, sub-let, mortgaged, or in any other manner disposed of by Lessee. Lessee further agrees to be liable for any loss of said equipment by reason of fire, theft, or any other cause.

Hold Harmless Provisions:   Lessee agrees to indemnify and hold Slo Bounce Co LLC harmless from any and all claim, actions, suits, proceedings, costs, expenses, fees, damages, and liabilities, including, but not limited to, reasonable attorney’s fees and costs, arising by reason of injury, damage, or death to persons or property, in connection with or resulting from the use of the leased equipment. This includes, but is not limited to, the manufacture, selection, delivery, possession, use, operation, or return of the equipment.  Lessee hereby releases and holds harmless Slo Bounce Co LLC from injuries or damages incurred as a result of the use of the leased equipment. Slo Bounce Co LLC cannot, under any circumstances, be held liable for injuries as a result of inappropriate use, God, nature, or other conditions beyond its control or knowledge. Lessee also agrees to indemnify and hold harmless Slo Bounce Co LLC from any loss, damage, theft, or destruction of the equipment during the term of the lease and any extensions thereof. 

Disclaimer of Warranties:  Slo Bounce Co LLC makes no warranty of any kind, either express or implied, as to the condition of or performance of any leased equipment and Lessee agrees to immediately cease use of the equipment and contact Slo Bounce Co LLC if any of the leased equipment develops any indication defect or improper working conditions.  Lessee agrees to use the equipment at Lessee’s own risk.

Breach/Indemnity/Arbitration:  In the event that Lessee breaches any of the terms of this lease, that Lessee will pay for all consequential damages and further indemnify Slo Bounce Co LLC for all costs incurred by Slo Bounce Co LLC incurred in enforcing the terms of the lease or in defending any claim or lawsuit arising out of the operation of said equipment, including the amount of any judgment, attorney’s fees, and costs.  If Slo Bounce Co LLC determines, within its own discretion, that Lessee has failed, in any way, to observe or comply with the conditions of this lease, Slo Bounce Co LLC may exercise any of the following remedies:  termination of this agreement; reenter property and retake the equipment; declare any outstanding rent and charges immediately due and payable and initiate whatever legal proceedings necessary to recover said equipment or monies; and/or pursue any additional remedies available it by law.  If a conflict arises, Slo Bounce Co LLC and Lessee will abide by the California state laws and forgo filing a lawsuit to solve the dispute. 

BY SIGNING MY NAME ON THIS CONTRACT I, BEING THE LESSEE, CONTACT PERSON, LESSEE REPRESENTATIVE, OR OTHER INDIVIDUAL ASSUMING THE ROLE OF LESSEE, ACKNOWLEDGE THAT I HAVE COMPLETELY READ AND UNDERSTAND THIS CONTRACT AND ANY AND ALL ACCOMPANIED ADDENDUM(S). I HAVE BEEN FULLY INSTRUCTED BY Slo Bounce Co LLC PERSONNEL AS A TRAINED OPERATOR FOR THE AFOREMENTIONED EQUIPMENT AND HAVE HAD ALL OF MY QUESTIONS ANSWERED TO MY SATISFACTION.  I UNDERSTAND THAT  I AM SOLEY RESPONSIBLE FOR ADHERING TO THE TERMS SET FORTH BY THIS RENTAL CONTRACT AGREEMENT AND ANY AND ALL ACCOMPANIED ADDENDUM(S).